Itzy Cool™

We offer a 7-day return policy, giving you ample time to request a return after receiving your item. To be eligible for a return, your item must be in its original condition, unworn, unused, and with tags still attached, along with its original packaging. Proof of purchase is required. To initiate a return, please contact us at info@2applesandapeach.com. Please note that all returns must be sent to the following address: 308 Celestial Ridge Drive, Dallas GA 30132. Returns without prior authorization will not be accepted. If your return is approved, we'll provide you with a return shipping label and detailed instructions for sending back your package. Damages and Issues: Inspect your order upon arrival and contact us immediately if there are any defects, damages, or if you've received the wrong item. We'll promptly address the issue to ensure your satisfaction. Exceptions: Returns accepted within 7 days Customer responsible for return shipping No restocking fee No final sale or pre-order items Please note that we cannot accept returns on sale items or gift cards. Exchanges: The quickest way to exchange an item is to return the original purchase and make a new one for the desired item. European Union 21-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 21 days, without providing a justification. The same conditions as our standard return policy apply. Refunds: Once we receive and inspect your return, we'll notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or credit card company to process the refund. If it's been more than 15 business days since your return was approved, please contact us at info@2applesandapeach.com.